In Episode 030, your host, Shannon Bush shares some insider tips on customer service for small business owners.
She shares her recent experience of poor customer service which left her feeling very disheartened. Shannon shares how small business owners have such an incredible opportunity to really make a big difference with some small actions to really show clients you care about them and they are important.
Listen in to discover some of the things Shannon utilises in her business to show she cares about her clients and how they to her and Creative Possibility. It can be as simple as a hand written card just to say thank you.
Are there ways in your business that can allow you to improve your customer service with your clients? Reflect on what you currently do and see if it can be done better or differently.
Mentioned Links and Links To Connect
Join the Thriving Entrepreneur Facebook group for women entrepreneurs
Subscribe to Totally Thriving digital business magazine
Connect with Shannon on her Facebook business page
Connect with Shannon on Instagram
The next round of Shannon’s signature program for women in business, Market To Thrive is open for registrations. Places are limited and the early bird is available until 15th May (saving you $100). Find out more and secure your place here.
“As small business owners, we have such an incredible opportunity to really make a big difference with some small actions to really show our clients that we care about them and they are important to us.”
“It’s those little things that we can do to show people that we care and that they are important – that’s what customer service is.”
“Every human being wants to know that they matter.”
“What’s one thing that you can introduce into your business, that is relatively low cost, starting this week that you can do to let the people you are working with that they are important and that they matter to you?”